Number of calls: 7 (excluding James’ trouble shooting calls).
1. A student booked a vedio for tomorrow, but her MyCybrary record said it was overdue. I checked with circulation desk and they said she should check at the circulation desk in person during regular hours.
2. When I changed or entered students’ database login info before, it always took half an hour to have the new info work. But today it took more than an hour. I updated the login info for a student and told her to try half an hour later. After 40 or 50 minutes, the student came back because she still could not log in. I told her I was going to check for her and then email to her. But after about another 20 minutes, I tried her login again and it worked. So I emailed to her and explained that it took longer this time for the new data to process.
Lessons learned: next time I will advise the student to wait another half an hour if the new data cannot work after half an hour.
The following two databases may need to be checked for their Import Filter/Data Source:
For Gale, there is no Gale in Select Import Filter/Data Source. It looks like it should be GALE InfoTrac Web.
For PubMed, I cannot find “PubMed” in Select Import Filter/Data Source.
I don’t have time checking the rest databases for RefWorks Instructions. I will do so this Sunday.