September 15, 2007
A very busy shift. Steady flow of questions all day, mostly about technical issues (logging into databases, refworks, and course reserves, and how to get hold of a book from CMU). I phoned the help desk about three times for assistance, and the person on shift was very gracious and extremely helpful. She told me that CMU texts can be procured with an interlibrary loan, as long as students are able to indicate in the form why they can't go over there to get the material in person. She assured me that nothing was wrong with my IM link when I got the message "meeboguest has left your page." Apparently they open a new window and lose the connection. She let me know that jobs in the library (beside IM reference, of course) can be had by people who are not UW students (I guess that should have been kind of obvious to me, but I was wondering about the inperson roles).
I didn't have time to do the tasks you listed in the blog, CJ. Largely because I was having to think carefully about each question (just which login is used where?) and it sometimes took me a long time to sort things out with the questioners. I did look at Jing, and it does look pretty cool. I also took a stab at searching Bibliographic Management systems on Google--I ended up mostly looking at Sourceforge's stuff and wondering if any of that would work. Sometimes it was not obvious if these systems were web-based or not. Didn't get to the Refworks work--sorry. Is it standard to have to use the Refworks group code (RWUWinn) to get in through remote access?
8 questions in total.
Bye for now,