Live Help Widgets
Hi Cathy/Heather,
You've been quite busy on the weekends with calls, which is great! Possibly it has something to do with the fact that the Live Help widget is all over our website now. I've just begone my evening shift an hour ago, and have had already 4 heavy duty research questions asked, you know, the ones where you go, yikes I'm glad that's not my homework! ;) I do find that students often skip over finding background info before they try and find journal articles. I attempt to gently steer them to our books first before digging into the databases for journal articles on some vague topic that the student hasn't quite put together yet. Assignments don't always focus on process!
I'll be passing on your project on the refworks instructions to Alex our new Reference & IL librarian. He'll hopefully have time to sort out any issues outstanding. Thanks for working on this, it's important to have the right instructions when we're promoting RefWorks as a resource for students.
I'm in Edmonton during the week of the 10th of December (attending the IL Workshop on the 10th in Camrose), so I'd like to take you both out for lunch/dinner if you're around. Let me know if that's possible.
Good luck on your next shifts. I'll try to check in when I can. :)